Data Center Update (TeamForge Servers) December 7th UTC between 3:00 AM-3:00 PM (Completed)

Date / Time: December 6th PST between 7:00 PM-7:00 AM (December 7th UTC between 3:00 AM-3:00 PM)

Services affected: Teamforge, SVN and GIT integration.

Description : We are performing data center update on our CloudForge TeamForge servers . All TeamForge services will be unavailable during this time. If you have "Ticket Integrations" enabled with TeamForge, your SVN and/or Git services will not be available for commits during this time. If you wish to continue making commits to your SVN or Git repositories, turn off ticket integration.

Update 1: Our quarterly maintenance initially scheduled to end at 7:00 AM PST, Dec 7th will be extended due to additional infrastructure work. Our ETA for completion of maintenance is Dec 7th 11:00 AM PST. We want to assure you that our Customer Support and Operations teams are actively working to restore service at the earliest. We will keep you regularly informed on progress.

Update 2: Considering the nature of this maintenance and the complexity involved, ETA is getting further delayed. Our infrastructure team is working on a high priority to complete this maintenance as early as possible. We are expecting this to be completed any time with in the next 2 hours. We will keep you posted as soon as we have further updates from our infrastructure team.

Update 3: Our maintenance continues to extend past the original estimate due to a network firewall issue. CollabNet is committed toward providing secure application hosting service. Therefore, we are making sure we have 100% secure connection before opening all CollabNet services to the Internet. Behind the firewall all CollabNet services have been spun up and 100% of the data is safe & protected. The firewall issue is taking longer than the expected time to fix.

Our network team is confident that services will be restored no later than Dec 7th 7:00 PM PST. We will keep you informed on progress and completion.

Update 4 :  Our infrastructure team has completed the maintenance and all the TeamForge servers are now up and running. Please verify the same from your side and feel free to file a support ticket if you still have any commit integration issues or TeamForge accessibility issues. We will gladly assist you.


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