Authentication Issues (Fixed)

Date: Thursday, October 3, 2013 (1:24 AM UTC)

Service Affected: LDAP

Impact : Subset of CloudForge Users

ETA:  3:30 AM UTC

Fixed: 2:48 AM UTC

 

Description: We are currently facing authentication issues related to LDAP. Subset of  CloudForge users might experience accessibility issues. Our infrastructure team is working on this with high priority. Please watch this space for updates on this issue.

Update : Issue has been fixed by our operations team and everything should be working fine. Please feel free to file a support ticket if you have any further issues.

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9 Comments

  • 0
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    Richard Harris

    Hi

    When can we expect this issue to be resolved as we are located in Australia and we are unable to get any work done. Thanks.

     

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    Vincent Nguyen

    Hi, 

    I am unable to access the SVN server. I got back error code 500: Internal Server Error. Is it due to this issue? Currently we are not able to work on our project at all. Is there any timeline on when this will be fixed? Thanks!

  • 0
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    Craig Nicholson

    My team and I are based in Auckland, New Zealand and we cannot do any work at all. We have a major release of our software on Monday and every hour we cannot work puts that release in jeopardy. Please resolve this issue ASAP.

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    Vince Hon

    When the issue will be fixed? It seems cloudforge service is not stable recently, please take it seriously.

  • 0
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    Chakravarthy Shankar

    Hi Richard,

    Our operations team are working on this outage with high priority, we have an ETA for 3:30 AM UTC as of now. We will keep you updating through this forum link, which you can follow. Apologies for the inconvenience caused.

     

    Thanks,

    Chakravarthy.

  • 0
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    Chakravarthy Shankar

    Hi Vincent,

    The SVN outage is because of the LDAP authentications issue, which our operations team are working, we have an ETA for 3:30 AM UTC as of now. We will keep you updating through this forum link, which you can follow. Apologies for the inconvenience caused.

     

    Thanks,

    Chakravarthy.

  • 0
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    Mathew Lee

    We are experiencing server error 500 when accessing the SVN repository.  Is this related to this LDAP issue?  Has is been resolved?

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    Chakravarthy Shankar

    Hi Craig,

    Apologies for the inconvenience caused. The outages are caused because of the LDAP issue and our operation team is working on high priority to fix this. We have an ETA for 3:30 AM UTC as of now. We will keep you updating through this forum link, which you can follow. 

     

    Thanks,

    Chakravarthy.

  • 0
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    Chakravarthy Shankar

    Hi Matthew / Vince,

    The issue is resolved now. The LDAP is fixed and you will be able to access the services. Appreciate your patience on this and apologies for the inconvenience caused.

     

    Thanks,

    Chakravarthy.

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